Frequently Asked Questions
Sign Up & Approval
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What is LeoAdventures.com?
LeoAdventures.com is a public service appreciation program to honor and acknowledge the contributions and sacrifices made by U.S Public Service Employees (“PSE”) whose employment is from a federal, state or local government agency/entity. Qualified members receive courtesy pricing on premium products. Because you dedicate your life to public service employment, LeoAdventures is here to help enrich your life outside of work. After all, you serve others every day, now it’s your turn to have fun!
Why do you charge a Membership fee?
Who is Qualified to Join?
Full time, part time, Volunteer First Responder, Veterans and retired employees from Federal, State, or Local government agencies.
Learn More Here
Why my pay statement and pay?
PSE identity and employment verification is required because we have an agreement with our vendors to verify current employment or previous. For full-time and part-time employees providing us a copy of your most recent pay statement is the most efficient way of verifying both PSE identity & employment. We get 1000’s of different types so having everything showing makes it easy for us to verify membership status quickly keeping membership costs low. We do not keep any of this information. Almost all public service pay is public and we do not keep any of this information, it is deleted as soon as the application is rejected or approved.
For your privacy, you may redact your SSN, gross wages, employee number and bank account/routing information, and home address.
How does the Application process work?
- Sign Up – An application is filled out online and submitted by an applicant with required verification.
- Applicant Notified – Email Notification that one has applied.
- Application Review – Applications are reviewed and typically processed in 2-5 business days. An applicant is either approved, rejected, or asked for more information. An email is sent informing the applicant of their status.
- Application Approved – Once approved the applicant must login within 7 business days and pay the current membership fee.
- Application Rejected– Anyone may reapply at their convenience.
How long does it take to process my membership application?
Is it possible to get an expedited membership?
Can membership be denied?
If membership is denied, do I get a refund for the membership fees paid?
Membership fee payment is not processed until after your application and employment verification has been approved. Only approved members are able to pay the membership fee. Membership fees are non-refundable.
I'm a retired public service employee, can I join?
Yes, please note that per our agreements with some of our vendors, only current full time employed Public Service Employees are eligible for certain brand discounts. We appreciate your service to our country.
Billing
Issues
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What about my credit card information?
We don’t store your credit card information. We use STRIPE as our credit card processor and they process all credit card data and are PCI compliant. Find out more about their security features here: https://stripe.com/docs/security.
House
Rules
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Who can I buy for?
Your LeoAdventures.com membership is for your personal use only although you can buy for your immediate family members. Immediate Family Members, as defined in our Membership Agreement, consists of your spouse or common law partner and dependents who reside in your household AND who are claimed on your tax return. LeoAdventures monitors purchases and use of this membership and/or vendor coupon codes associated where with by anyone other than yourself will be cause for termination pursuant to the Membership Agreement.
Can I give my login and password to a friend?
No. Your membership in LeoAdventures.com is not transferable. YOUR MEMBERSHIP WILL BE REVOKED if you share your password. If your friend is a U.S. Public Service Employee, please encourage her/him to join LeoAdventures.com. Their membership will likely pay for itself with just one purchase.