Frequently Asked Questions

Our FAQ’s should answer the questions you have but in case we did not anticipate your question please email us.

LeoAdventures.com is a public service appreciation program to honor and acknowledge the contributions and sacrifices made by full time Public Service Employees (“PSE”) whose primary employment is from a federal, state or local government agency/entity. Qualified members receive courtesy pricing on premium products.

Because you dedicate your life to full time public service employment, LeoAdventures is here to help enrich your life outside of work. After all, you serve others every day, now it’s your turn to have fun!

All public service employees are to be above reproach.  Almost all federal, state and local government laws have ethical guidelines about asking for and accepting discounts and gifts.  Using any part of work time to solicit for personal discounts is prohibited.  Instead of leaving a grey area a question our fee is to eliminate any possible appearance of wrong doing on the part of the those who serve.  The fee pays for us to operate as a company.

LeoAdventures membership is NOT available to the general public. Only full time currently employed Public Service Employees are qualified to join LeoAdventures.com. A Public Service Employee (PSE) is a person who is employed and paid as a full time employee by a Federal, state, municipal or other government agency such as the state police department, state court, public schools, state university, US Department of Defense, US Forest Service, US Army, etc. In other words, if you are a full time employee and your salary is directly paid by public tax dollars, you are a PSE.  This does NOT include employment by private non-profit companies. In addition, a PSE cannot be a Veteran, contractor, volunteer, or those whose primary income is derived from secondary employment that is by a non-government agency.

PSE identity and employment verification is necessary because we have an agreement with our vendors to offer membership only to currently full time employed PSE’s. Providing us a copy of your most recent pay statement is the most efficient way of verifying both your PSE identity & employment. For your privacy, you may redact your SSN, gross wages, employee number and bank account/routing information. Leave everything else showing.

Our company does not take inventory and we rely on a partnership with our vendors to fulfill order shipments for our members.  They require that our members be currently employed as public service employees.

All pay statements are deleted when an application is either approved or declined.

  1. Sign Up – An application is filled out online and submitted by an applicant.  The application must include your current pay statement.
  2. Applicant Notified – Email Notification that one has applied.
  3. Application Review – Applications are reviewed and typically processed in 5-7 business days.  An applicant is either approved, rejected, or asked for more information. An email is sent informing the applicant of their status.
  4. Application Approved – Once approved the applicant must login within 7 business days and pay the current membership fee.
  5. Application Rejected– Anyone may reapply at their convenience.

Membership application processing typically takes 5-7 business days from the date of receipt of your complete application and proper employment verification information, but it can take up to several weeks depending on volume of applicants.

Yes. Membership will be denied in the following circumstances: a) You do not meet the Membership Requirements listed in the Membership Agreement; b) We are unable to verify your employment status or identity; and/or c) We have reason to believe you may not comply with the Membership Agreement and/or User Agreement.  We have sole discretion over membership approval.  See Section 3 of the Terms of Membership.

No.  Membership fee payment is not processed until after your application and employment verification has been approved.  Only approved members are able to pay the membership fee.  Membership fees are non-refundable.

We don’t store your credit card information.  We use STRIPE as our credit card processor and they process all credit card data and are PCI compliant.  Find out more about their security features here: https://stripe.com/docs/security.

The “Brands” section of our site contains a list of our current vendors that you are able to view without signing up.

Our vendors allow our members to shop from their web site and in general allow them to purchase at a discount, their products, not third party products.  Some vendors offer third party products and sale items which may not be eligible for a discount.  Inventory and pricing of products is not guaranteed and can change without notice.

Most vendors have an “e-store” link on our site whereby you are transferred to the vendor’s e-store and provided a coupon code for discounts. Please note that when using an e-store partner you are subject to their terms, including product availability, privacy, shipping, and discount eligibility. For vendors that do not have an e-store link on our site, LeoAdventures will facilitate purchases but the vendor will ship and charge your card. Please note that LeoAdventures does not stock inventory; therefore, product availability is not known nor guaranteed.

Not all items can be returned. Items purchased on LeoAdventures.com can be returned if you receive the wrong product or a defective product. Each manufacturer has a specific return policy. Many do not accept returns. To return a product you need to be familiar with each brand’s policy. You cannot return a product to another retailer.

First of all, thank you for your service to our country overseas. You will need to check with the vendor regarding APO/FPO shipping and their policies in that regard.

Your LeoAdventures.com membership is for your personal use only by you and your Immediate Family Members. Immediate Family Members, as defined in our Membership Agreement, consists of your spouse or common law partner and dependents who reside in your household AND who are claimed on your tax return.  LeoAdventures monitors purchases and use of this membership and/or vendor coupon codes associated whtere with by anyone other than yourself or your Immediate Family Members will be cause for termination pursuant to the Membership Agreement.

No. Your membership in LeoAdventures.com is not transferable. YOUR MEMBERSHIP WILL BE REVOKED if you share your password outside of your Immediate Family Members, as defined in the Membership Agreement. If your friend is a U.S. Public Service Employee, please encourage her/him to join LeoAdventures.com. Their membership will likely pay for itself with just one purchase.

No. Per our agreements with our vendors, only current full time employed Public Service Employees are eligible for membership. We appreciate your service to our country.